Refund policy

At OrizonDepot, customer satisfaction is important to us. If you are not completely happy with your purchase, we offer a simple and transparent return and refund process.

30-Day Return Window

You may request a return within 30 days from the date your order is delivered. Requests made after this period may not be eligible.

Eligibility for Returns

To qualify for a return:

  • The item must be unused and in the same condition that you received it.

  • The product should be returned in its original packaging with all accessories included.

  • Proof of purchase (order number or confirmation email) is required.

Free Return Shipping

We provide free return shipping for eligible returns.
Once your return request is approved, our support team will provide instructions on how to send the item back.

We do not charge customers any return handling costs.

No Restocking Fees

We do not apply restocking fees.
You will receive the full refund amount for the returned product once approved.

No Final Sale Items

We believe in fair shopping.
All products purchased from OrizonDepot are covered by our 30-day return policy. There are no final sale exclusions.

Refund Process

After we receive and inspect the returned item, refunds are processed within 15 business days.

  • Refunds are issued to the original payment method used during checkout.

  • You will receive an email confirmation once the refund has been completed.

  • Depending on your bank or card provider, it may take additional time for the funds to appear.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Send us your order number and photos of the issue, and we will arrange a replacement or full refund at no cost to you.

Order Cancellation

Orders may be canceled within 24 hours of purchase. To request a cancellation, please contact us at support@orizondepot.com with your order number. If the order has already been processed or shipped, cancellation may not be possible.

How to Start a Return

To begin a return request, please contact us:

Email: support@orizondepot.com
Phone: +1 505‑378‑4158

Customer Service Hours:

Monday – Friday: 8:00 a.m. – 5:00 p.m. (EST, Eastern Standard Time – New York)
Response Time: We aim to reply within 1 business day.