Refund policy

At OrizonDepot, customer satisfaction is important to us. If you are not completely happy with your purchase, we offer a simple and transparent return and refund process.

14-Day Return Window

You may request a return within 14 days from the date your order is delivered. Requests made after this period may not be eligible.

How to Request a Return

To initiate a return:

  1. Contact us at support@orizondepot.com with your order number
  2. Provide clear photos (if item is damaged or incorrect)
  3. Our support team will review and provide return instructions

Please do not send items back without prior approval.

Return Shipping Costs

  • Customers are responsible for return shipping costs for reasons such as change of mind, wrong size, or preference
  • If the item is defective, damaged, or incorrect, we will cover the return shipping cost

We recommend using a trackable shipping method, as we are not responsible for lost returns.

Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Hygiene-related items (if applicable)

No Restocking Fees

We do not apply restocking fees.
You will receive the full refund amount for the returned product once approved.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery
  • Provide photo evidence

We will offer:

  • A free replacement, or
  • A refund, depending on your preference

Refund Process

Once your return is received and inspected:

  • We will notify you of approval or rejection
  • Approved refunds are processed within 15 business days
  • Refunds are issued to your original payment method

Please note: processing time may vary depending on your bank or payment provider.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card provider
  3. Contact your bank (processing delays may occur)

If you’ve done all of the above, please contact us at support@orizondepot.com.

Order Cancellation

Orders may be canceled within 12 hours of purchase. To request a cancellation, please contact us at support@orizondepot.com with your order number. If the order has already been processed or shipped, cancellation may not be possible.

Contact and Customer Support

We are here to help. Our support team is dedicated to resolving any doubts or requests.